SMS Privacy Policy

Effective Date: August 12, 2025

1. Overview

Fleur de Lis Law & Title (“we,” “our,” or “us”) offers SMS (text messaging) communications to provide service updates, appointment reminders, document notifications, and other information related to your transactions with us.

This SMS Privacy Policy explains how we collect, use, and protect the information you provide when you opt in to receive text messages from us.

2. Information We Collect

When you opt in to receive SMS communications, we may collect:

Your mobile phone number
Your name (if provided)
Transaction-related details necessary for your service
Consent confirmation (date, time, and method of opt-in)

We do not collect sensitive personal information through SMS unless directly relevant to your transaction and securely required for service delivery.

3. How We Use Your Information

Your mobile number will be used only for:

Transaction updates
Appointment reminders
Service-related alerts
Customer support communications
Optional marketing messages (only if you have separately opted in)

We will never sell, rent, or share your phone number with third parties for their own marketing purposes.

4. Message Frequency and Costs

Message frequency will vary based on your transactions and communication preferences.
Standard message and data rates from your carrier may apply.

5. Opt-In and Opt-Out

You can opt in by providing your mobile number on our forms, in person, or via digital consent.
To stop receiving messages, reply STOP at any time. You will receive a confirmation message.
For help or information, reply HELP or contact us directly.

Opting out of SMS messages will not affect your ability to receive other types of communication from us (such as email or phone calls) unless you request otherwise.

6. Data Storage and Retention

We store SMS consent records and message logs securely in compliance with applicable privacy and record-keeping laws.

We retain this data only as long as necessary for business purposes or as required by law.

7. Security Measures

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

8. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Changes will be posted on our website with the “Effective Date” updated accordingly.

9. Contact Us

For questions or concerns about this SMS Privacy Policy or your privacy rights, contact us at:

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Fleur de Lis Law & Title

orders@fdltitle.com

985-277-5550

1420 SW Railroad Ave. Suite A

Hammond, LA 70403

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